Operating a small business and juggling budgets, daily priorities, staff development and customer needs is challenging enough on a good day. But when the one person holding all of your IT knowledge leaves suddenly, it makes for a very bad day indeed.
This is exactly the situation that RedXDefense found themselves in – a situation that Edwin Ashourian, VP – Finance, knew they had to resolve very quickly so that they could continue to successfully address the needs of the military, homeland security, businesses, and law enforcement customers utilizing their innovative product line.
“It was one of those ‘what if’ questions we would ask, but then it happened – we lost the one person in our company who knew everything about our network and servers,” said Ashourian, “including passwords, backups, desktop support, printers and the overall function of our company’s entire IT infrastructure.”
But instead of going with the status quo and simply hiring an internal IT Director to replace the team member, Ashourian re-evaluated their needs and went in a different direction. After receiving a referral from a professional contact for a reputable firm, he decided that it would be more efficient to completely outsource the management of their business IT to what is known as a managed service provider.
Where others in Ashourian’s position might hesitate to give up a dedicated IT staff member, he recognized the wisdom of having an entire team of well-trained, versatile technicians act as RedXDefense’s on-call IT Department. Not only does his business benefit from having so much IT expertise available to his team, but he knows that the technicians that are monitoring and maintaining his systems are always on top of the latest IT trends, issues and certifications.
And ultimately choosing Corsica Technologies as RedX’s managed service provider is a decision that has served their business well, as according to Ashourian, “the level of competency of this IT firm related to the overall IT infrastructure by far exceeds what we ever retained in-house.”
“The managed service solution that was provided by Corsica Tech was the complete full scale IT solution that we needed,” said Ashourian. As a managed service customer, RedXDefense now has the peace of mind that a professional IT partner is managing all aspects of their IT environment. So they don’t have to know the ins and outs of how it works, only that they can rely on it to work so they can run the business that it powers.
For RedXDefense, this includes network/server functions, desktop support, IT infrastructure maintenance, support and monitoring, server and desktop backup support, antivirus protection, email exchange server support, spam filters, firewall and VPN capabilities, IT technical support that is available 24/7 and 365 days a year, as well as a partner that they trust to make recommendations for upgrading computers and network servers as needed, with a full migration and installation solution.
And the benefits of this outsourced IT solution for small business go beyond just hardware and software knowledge and making sure that the printers are all working. “This solution has absolutely saved us a significant amount of money,” said Ashourian, “because now our IT overhead is drastically reduced. We have a very reasonable fixed monthly fee for the managed service, as well as line of sight to future IT investments based on Corsica’s proactive management of our hardware and advanced knowledge of what is aging out or needs an upgrade.”
In fact the estimated cost savings in partnering with a managed service provider average between 10-25%, according to a May 2015 report published Profiles, a career placement firm specializing in Marketing and Technology.
“But perhaps the greatest benefit is that we are working more efficiently,” continued Ashourian. “All of the IT issues we used to experience before were not properly resolved. Corsica has been able to permanently find solutions to all of our IT issues. As such, we no longer encounter the same issues over and over again.” In short it was the best IT decision they could have made.
Ashourian cites continued aggravation and interruptions created by desktop and network issues under their previous in-house IT solution. “Now we are more productive and efficient, and our day to day business very rarely gets interrupted by IT issues,” he said. And if something unexpected does occur, he knows that Corsica’s 24/7 HelpDesk team will respond immediately to resolve it.
In the big picture, a managed service provider supporting small business IT should effectively take on the responsibility for monitoring, managing and maintaining the total network, just as Corsica Tech has for RedXDefense. The job of a managed service provider is not just to fix what breaks, but to proactively find small issues in the background and resolve them before they become major issues that create downtime and cause lost productivity.
“Corsica has found solutions and made smart recommendations on how we can improve our IT environment. They not only met but far exceeded all of our expectations,” said Ashourian. “They are a critical part of our team, and we rely on the extensive experience and knowledge that they bring to our business to guide our current and future IT strategy.
“For the size of our company, it sure feels like we have a very large IT staff working right by our side to provide us with the reliable IT small business service and support that we need,” he said.
Founded in 2005 with Corporate Headquarters in Rockville, Maryland, RedXDefense is focused on novel security solutions that address the unique needs of law enforcement, homeland defense, military and businesses.
The company has successfully productized various technologies into field-ready systems. RedX products range from our field-proven ruggedized, portable, trace explosive detectors that are ideally suited for hard-use military applications to our lightweight, hand-held units that detect narcotics, homemade and high explosives, and gunshot residue. For more information visit www.redxdefense.com.
About Corsica Technologies – Relax. We’ve Got I.T.
The mission of Corsica Tech is to deliver custom IT service solutions to small businesses, providing them with exceptional customer service, and the peace of mind that their IT systems are being professionally monitored and managed so that they can focus on their core business.
Corsica Tech’s managed service program provides an affordable, reliable solution for businesses so they can focus on their core business and not the IT solutions that power it. For a fixed monthly fee, Corsica Tech will monitor, manage and maintain your IT systems, ensuring that your network is running at peak efficiency. It’s like having the IT professional down the hall, only better.