Looking to improve your career with a rewarding position at our fast-growing, industry-leading IT firm?
Corsica Technologies offers leading computer and IT services to the Maryland, Baltimore, Annapolis, DC, Northern Virginia, Eastern Shore, Salisbury, Houston, Chicago, and New York City areas; as well as Federal Government contract services in and around the Washington D.C. area.
Our team is staffed with seasoned professionals in various disciplines and is always on the look-out for new talent and business opportunities. As an industry leader, we look for exceptional candidates who have experience and knowledge of current technology and the desire to grow with emerging IT trends. Strong candidates should also have the ability to manage and use their time effectively.
While only the positions that we are actively interviewing for are included below, we always accept applications for all positions. If you feel you have something unique to contribute to our growing team, then we want to hear from you and encourage you to apply.
Everyone has to start somewhere.
We’re always interested in hearing from candidates at all experience levels. We provide a diverse level of services that require various levels of experience and education. If you’re looking for a place to grow your Professional experience, are motivated to become an asset within a leading team, and are willing to put forth the required effort to succeed then check out the careers at Corsica because we want to hear from you.
BENEFITS Core Benefits include: Medical, Prescription Drug, Vision Care, Dental Care, Basic Personal Accident Insurance
If you feel you are the right person for an open position, please use the button below to submit your application.
CURRENT OPENINGS
Business Analyst
PURPOSE
The purpose of the Business Analyst role is to help improve the overall effective operation and service delivery of Corsica Technologies through the continual analysis and improvement of new and existing processes and systems. The Business Analyst works with stakeholders from across the organization to define, document, analyze, and continuously improve the processes and systems used in virtually all areas of the business. In this way, the Business Analyst plays an essential role in advancing the efficiency, quality, and effectiveness of business operations and service delivery.
RESPONSIBILITIES
The responsibilities for this position include:
Requirements Elicitation
- Gather requirements using a variety of basic techniques such as interviews, surveys, and historical data
- Employ facilitation techniques in discussing requirements with users
- Anticipate, quantify, and resolve problems and issues with requirements
Documentation
- Analyze, classify, and document requirements utilizing the Business Requirements Document (BRD) outline to manage the requirements according to their source
- Control changes to the requirements baseline
- Construct workflow charts and process diagrams using Business Process Model and Notation (BPMN) 2.0 standards
Structured Analysis
- Identify, classify, and document requirements using basic conceptual and logical process/data modeling techniques such as business process, data flow, and workflow
- Clarify and validate requirements using data and process models such as use case diagramming, ERD diagramming, functional decomposition, etc.
Testing
- Develop testing strategies and plans for execution
- Design user acceptance test plans and test cases
Process Re-Engineering
- Examine current processes and identify opportunities to increase efficiency and consistency, particularly through automation
- Work with developers and administrators to develop “as-is” and “to-be” states of processes from a code and systems perspective, including anything from security layers to integration with other systems
- Identify which business modeling tools are appropriate given the task at hand
- Participate in workflow analysis and other business process analysis to identify and clarify requirements
Qualified candidates must meet the following job requirements:
Communication
- Outstanding written communication skills
- Able to verbally convey complex information in easy to understand terms
- Proactively communicates risks, deviations, challenges, and other high-interest items to appropriate stakeholders
- Highly detailed and thorough documentation skills
Teamwork
- Fosters collaboration across teams and departments throughout the organization
- Develops trust and inspires a commitment to achieving team goals
Organization
- Extremely high level of attention to detail
- Able to organize and manage time and tasks in a manner that maximizes personal effectiveness and ensures work is accomplished in accordance with established priorities
- The ability to effectively prioritize tasks and initiatives
- Able to manage multiple high priority projects and initiatives simultaneously
- Capable of tracking down information across the organization as needed for the effective evaluation of current practices, processes, and procedures
- Capable of tracking down information across the organization as needed for the effective evaluation of proposed changes to current practices, processes, and procedures
Business Principles and Practices
- Understands business environments, operations, processes, and practices relating to:
- Common business management and decision-making concepts, principles, activities, and practices
- Typical organization structures, job functions, and work activities
- Complex business functions and operations
- Understands relevant regulatory, compliance, and governance frameworks
- Understands auditing and security issues
Process Analysis and Documentation
- Highly inquisitive and analytical
- Capable of analyzing all facets of established processes, to include purpose, required inputs, required outputs, and interrelation with other processes within the business
- Able to assess down-stream impact of process changes to minimize risk and unintended consequences of change implementation
- The ability to identify opportunities for improvement within existing processes, especially opportunities for automation, for the sake of increased efficiency and consistency of execution
- Able to document process flows using Business Process Model and Notation (BPMN) 2.0 standards
Systems Thinking
- Understands how a change to a component effects the system as a whole
- Able to identify reinforcing and compensating feedback loops
- The ability to understand how systems adapt to external pressures and changes
Information Systems
- Proficient with Microsoft Word, Excel, PowerPoint, Visio, and SharePoint
Additional details about the position and benefits are as follows:
Education, Experience, and Certifications
Required
- Bachelor’s degree in related technical field
- 3+ years of associated work experience
Preferred
- Project Management experience
- ITIL Foundations v3 certification or higher
SUPERVISORY RESPONSIBILITY
This position has no direct supervisory responsibilities.
WORK ENVIRONMENT
In most cases, work will be performed in a climate-controlled office space.
TRAVEL
This position requires less than 1% travel. No overnight travel should be expected.
PHYSICAL DEMANDS
- Candidate should be able to lift 25 pounds
- Job will require sitting for long periods of time and may occasionally require bending, lifting, and driving
POSITION TYPE/EXPECTED HOURS OF WORK
This is a full-time position for five, eight-hour days (40 hours total) per week. A one-hour lunch break is provided. The typical shift starts at 8:00 am EST and ends at 5:00 pm EST, Monday through Friday.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Operations Project Manager
PURPOSE
Corsica Technologies is looking for an Operations Project Manager that first and foremost will fit our culture, who possesses our Company Core Values, and who is aligned with our Company Purpose. This position of Operations Project Manager focuses on projects internal to the organization. The purpose of this role is to help improve the overall effectiveness of Corsica Technologies’ operations through the management of internal projects. The primary goal of this position is to achieve desired project outcomes within associated time, resource, and financial constraints.
RESPONSIBILITIES
The responsibilities for this position include:
- Ensure projects are completed on-time and within established time, resource, and financial constraints
- Meet with vendors and team members from across the organization to establish and document project goals, objectives, parameters, and constraints
- Identify and assess risks associated with planned and proposed projects
- Develop comprehensive project plans to be shared with participating project members and other stakeholders
- Manage changes to the project scope, project schedule, and project costs using appropriate verification procedures
- Delegate project tasks to appropriate resources for the sake of successful project execution
- Maintain accountability to the completion of assigned project tasks
- Track and report project performance to associated stakeholders
- Identify and quickly communicate all circumstances that jeopardize the accomplishment of project goals and objectives or that risk violating established constraints
- Establish and execute effective communication plans
- Create and maintain comprehensive project documentation
Qualified candidates must meet the following job requirements:
Communication
- Outstanding written communication skills
- Able to verbally convey complex information in easy to understand terms
- Proactively communicates risks, deviations, challenges, and other high-interest items to appropriate stakeholders
- The ability to facilitate conversations to ensure discussions stay on track and established meeting objectives are achieved
- Highly detailed and thorough documentation skills
Organization
- Extremely high level of attention to detail
- Able to organize and manage time and tasks in a manner that maximizes personal effectiveness and ensures work is accomplished in accordance with established priorities
- The ability to effectively prioritize tasks and initiatives
- Able to manage multiple high priority projects and initiatives simultaneously
Leadership
- Capable of translating high-level goals into detailed, actionable plans
- The ability to foster and inspire collaboration and cooperation across departments for the sake of achieving project goals and objectives
- The ability to work through and effectively resolve conflict
- Able to uphold accountability to the completion of agreed upon action items
Requirements Elicitation
- Able to gather requirements using a variety of basic techniques such as interviews, surveys, and historical data
- Anticipates, quantifies, and resolves problems and issues with requirements
Critical and Creative Thinking
- Able to develop unique solutions to problems through the application of existing knowledge
- Capable of objectively assessing and analyzing multiple points of view and other input sources for the sake of identifying the best solution
Information Systems
- Proficient with Microsoft Word, Excel, PowerPoint, Visio, and SharePoint
Additional details about the position and benefits are as follows:
Education, Experience, and Certifications
Required
- 2+ years of professional IT project implementation experience
- 3+ years of Windows Server level technology experience (Windows Server 2008, 2012, 2016, 2019) as well as the Windows Server Core services (Active Directory, Group Policy, DNS, DHCP, Hyper V)
- 1+ years of Microsoft Cloud Solutions experience
- 1+ years of Microsoft Azure Private Cloud Service experience
- 1+ years of Amazon Web Services experience
- Candidate must have excellent organizational and communication skills
- Candidate must have extensive typing experience
- Experience creating technical documentation
- Must be able to learn new technologies and quickly adapt to new environments
- Must have critical thinking skills and be able to solve complex problems
- Must be able to work in a fast pace environment with ability to multitask
- Must have capabilities of working onsite alone (with remote assistance as needed) and be able to be resourceful and self-sufficient.
Preferred
- 2+ year of Linux systems experience
- 2+ years of MAC OS experience
- Bachelor’s degree or equivalent experience in IT related field
- Experience working with security compliancy standards
- Experience with VoIP technology
- Technical Certifications
Supervisory Responsibility
This position has no direct supervisory responsibilities of personnel but is expected to supervise work on the primary support board to ensure alignment with Corsica processes.
Work Environment
Work to be performed primarily out of the 2977 4H Park Road corporate HQ location.
Travel
This position will require travel. Most travel will be regional No overnight travel should be expected but is possible. Must have valid driver’s license with clean driving history.
Physical Demands
- Candidate should be able to lift 20 pounds
- Job will require sitting for long periods of time, and may occasionally require bending, lifting, and driving
Position Type / Expected Hours of Work
This is a full-time position for five, eight-hour days (40 hours total) per week. A one-hour lunch break is provided. Shift start times range from 6:00AM Eastern to 3:00PM Eastern. Position may require some on call availability for special projects. Projects may require shifted work hours to complete based on customer requirements. Projects may require after normal working hours work to be completed.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Integrations (Project) Technician
PURPOSE
Corsica Technologies is looking for an Integrations (Project) Technician that first and foremost will fit our culture, who possesses our Company Core Values, and is aligned with our company purpose. This position of Integrations (Project) Technician will be tasked to work with our Regional Integrations manager and Design Engineering team to execute our project plans to integrate new technology and hardware into existing customer environments in an effort to providing our customers with the best IT Services possible as efficiently as possible.
As an Automation Engineer, responsibilities include:
- Project Discovery tasks to include site surveys and working customers to understand their needs and transition findings and customer notes to Design Engineer for project scoping
- Project Staging of equipment and software
- Communicate effectively with both project management as well as customer points of contacts and end users.
- Project Implementation and Deployments
- Complete project assignments as tasked (onsite or remote)
- Provide project status updates to Regional Integrations Manager daily
- Customer onboarding task that include ensuring customers systems and network meet Corsica Technologies standards. Draft up customer recommendations to Design Engineer and/or Regional Integration Manager for review with customer.
- Update project management software daily with progress of project tasks and other assignments.
- Post project quality assurance testing assistance
- Customer point of contact or end user training of new systems deployed
- Maintain service software documentations and standards
- Work with other technical group and engineers as required
- Additional Integrations team taskings as assigned by Regional Integration Manager
- Training of team members on new technologies as required for Tier 1, Tier 2, and Tier 3 to take over support of customers post project
- Ongoing educational training on new technologies
If you feel you are a strong candidate, we’d love to hear from you. Please complete the online application by following the prompts on the Careers page.
Qualified candidates must meet the following job requirements:
- Experience supporting Windows 7, 10; Windows Server 2008, 2012, 2016, 2019; MAC experience a plus
- Experience with MS Azure and Amazon Web Services
- Experience with Active Directory Management
- Experience with Group Policy Management
- Experience with Core networking disciplines such as DNS, DHCP.
- Experience with AWS cloud services such as EC2 instances, Route 53, S3 storage, AMIs, Volumes, Snapshots, Security Groups, and VPCs
- Experience with Azure Private Cloud Services such as Virtual Networking, Azure Active Directory, Storage Services, Virtual machines, and Cloud Security
- Experience with Microsoft Cloud Solutions such as Office 365, Office 365 management, Exchange online, SharePoint online, and OneDrive Online
- Experience with VoIP technology and equipment
Additional details about the position and benefits are as follows:
Education, Experience, and Certifications
Required
- 5 years’ experience in project management
- Bachelor’s degree in a business-related field
Preferred
- Project Management Professional (PMP) certification
- Experience managing projects involving the integration of the systems and processes of separate organizations, for example as occurs during mergers and acquisitions
- ITIL Foundations v3 certification or higher
SUPERVISORY RESPONSIBILITY
This position has no direct supervisory responsibilities but is expected to manage projects involving team members from across the organization.
WORK ENVIRONMENT
In most cases, work will be performed in a climate-controlled office space.
TRAVEL
This position requires less than 25% travel. Occasional overnight travel should be expected.
PHYSICAL DEMANDS
- Candidate should be able to lift 25 pounds
- Job will require sitting for long periods of time and may occasionally require bending, lifting, and driving
POSITION TYPE/EXPECTED HOURS OF WORK
This is a full-time position for five, eight-hour days (40 hours total) per week. A one-hour lunch break is provided. The typical shift starts at 8:00 am EST and ends at 5:00 pm EST, Monday through Friday.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Field Service Technician (L2) - Baltimore, MD Area
Purpose
Corsica Technologies is looking for a Level 2 Field Service Technician that first and foremost will fit our culture, who possesses our Company Core Values, and is aligned with our company purpose. This position of Field Service Technician will be tasked to work with our Regional Field Service Manager to facilitate onsite customer service requests in an effort to providing our customers with the best IT Services possible as efficiently as possible.
As a Level 2 Field Service Technician, responsibilities include:
- Provide onsite and remote end user support of customer systems
- Provide hardware support to Servers, workstations, and laptops
- Provide software support to various software platforms
- Communicate effectively with regional Field Service Manager and service coordinators as well as customer points of contacts and end users.
- Customer point of contact or end user training
- Maintain service software documentations and standards
- Maintain customer support documentations and ensure all needs meet Corsica Technologies standards
- Maintain real-time ticket notes via ticketing system for each scheduled service call
- Work with other technical group and engineers as required
- Additional Field Service team taskings as assigned by Regional Field Service Manager
- Training of team members on new technologies and customer Line of Business applications
- Ongoing educational training on new technologies
If you feel you are a strong candidate, we’d love to hear from you. Please complete the online application by following the prompts on the Careers page.
Qualified candidates must meet the following job requirements:
- Extensive experience supporting Windows 7, 10; Windows Server 2008, 2012, 2016, 2019; MAC experience a plus
- Extensive experience with Active Directory Management
- Extensive experience with Group Policy Management
- Extensive experience with Core networking disciplines such as DNS, DHCP
- Extensive experience with Microsoft Cloud Solutions such as Office 365, Office 365 management, Exchange online, SharePoint online, and OneDrive Online
- Extensive experience with desktop applications, including but not limited to, MS Office Suite, QuickBooks, VPN Access, Adobe, and customer line of business applications
- Extensive experience with Peripheral devices such as printers, routers, firewalls, and network switches
- Extensive experience with general networking to include Internet connections issues, VPN, DNS, DHCP, Router configurations
- Experience with tablets and mobile devices a plus
- Experience with VoIP technology and equipment a plus
- Self-sufficient troubleshooting with the ability to identify and ask for escalations support when needed
Additional details about the position and benefits are as follows:
Education, Experience and Certifications
Required
- 4+ years of professional IT experience
- 4+ years of working in desktop/laptop troubleshooting environment
- 4+ years of Windows 7/10 level technology experience
- 2+ years of Windows Server 2008, 2012, 2016, 2019 experience
- 2+ Experience with Active Directory domain environments
- 2+ years of Microsoft Cloud Solutions experience
- 2+ years of networking related skills
- Candidate must have excellent organizational and communication skills
- Candidate must have extensive typing experience
- Experience creating technical documentation
- Must be able to learn new technologies and quickly adapt to new environments
- Must have critical thinking skills and be able to solve complex problems
- Must be able to work in a fast pace environment with ability to multitask
- Must have capabilities of working onsite alone (with remote assistance as needed) and be able to be resourceful and self-sufficient.
Preferred
- 2+ year of Linux systems experience
- 2+ years of MAC OS experience
- 1+ years of Microsoft Azure Private Cloud Service experience
- 1+ years of Amazon Web Services experience
- Experience with Active Directory domain environments
- Experience working with security compliancy standards
- Experience with VoIP technology
- Technical Certifications (Microsoft, Apple, SonicWALL, AWS)
- Technical Certifications (Microsoft, Apple, SonicWALL, AWS)
Supervisory Responsibility
This position has no direct supervisory responsibilities of personnel but is expected to supervise work on the primary support board to ensure alignment with Corsica processes.
Work Environment
Work to be performed primarily out of the 2977 4H Park Road corporate HQ location.
Travel
This position will require travel. Most travel will be regional. No overnight travel should be expected but is possible. Must have valid drivers license with clean driving history. Must have a vehicle.
Physical Demands
- Candidate should be able to lift 40 pounds
- Job will require sitting for long periods of time, and may occasionally require bending, lifting, and driving
Position Type / Expected Hours of Work
This is a full-time position for five, eight-hour days (40 hours total) per week. A one-hour lunch break is provided. Shift start times range from 6:00AM Eastern to 3:00PM Eastern. Position may require some on call availability for special projects or emergency outages.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Field Service Technician (L2) - NYC Area
Purpose
Corsica Technologies is looking for a Level 2 Field Service Technician that first and foremost will fit our culture, who possesses our Company Core Values, and is aligned with our company purpose. This position of Field Service Technician will be tasked to work with our Regional Field Service Manager to facilitate onsite customer service requests in an effort to providing our customers with the best IT Services possible as efficiently as possible.
As a Level 2 Field Service Technician, responsibilities include:
- Provide onsite and remote end user support of customer systems
- Provide hardware support to Servers, workstations, and laptops
- Provide software support to various software platforms
- Communicate effectively with regional Field Service Manager and service coordinators as well as customer points of contacts and end users.
- Customer point of contact or end user training
- Maintain service software documentations and standards
- Maintain customer support documentations and ensure all needs meet Corsica Technologies standards
- Maintain real-time ticket notes via ticketing system for each scheduled service call
- Work with other technical group and engineers as required
- Additional Field Service team taskings as assigned by Regional Field Service Manager
- Training of team members on new technologies and customer Line of Business applications
- Ongoing educational training on new technologies
If you feel you are a strong candidate, we’d love to hear from you. Please complete the online application by following the prompts on the Careers page.
Qualified candidates must meet the following job requirements:
- Extensive experience supporting Windows 7, 10; Windows Server 2008, 2012, 2016, 2019; MAC experience a plus
- Extensive experience with Active Directory Management
- Extensive experience with Group Policy Management
- Extensive experience with Core networking disciplines such as DNS, DHCP
- Extensive experience with Microsoft Cloud Solutions such as Office 365, Office 365 management, Exchange online, SharePoint online, and OneDrive Online
- Extensive experience with desktop applications, including but not limited to, MS Office Suite, QuickBooks, VPN Access, Adobe, and customer line of business applications
- Extensive experience with Peripheral devices such as printers, routers, firewalls, and network switches
- Extensive experience with general networking to include Internet connections issues, VPN, DNS, DHCP, Router configurations
- Experience with tablets and mobile devices a plus
- Experience with VoIP technology and equipment a plus
- Self-sufficient troubleshooting with the ability to identify and ask for escalations support when needed
Additional details about the position and benefits are as follows:
Education, Experience and Certifications
Required
- 4+ years of professional IT experience
- 4+ years of working in desktop/laptop troubleshooting environment
- 4+ years of Windows 7/10 level technology experience
- 2+ years of Windows Server 2008, 2012, 2016, 2019 experience
- 2+ Experience with Active Directory domain environments
- 2+ years of Microsoft Cloud Solutions experience
- 2+ years of networking related skills
- Candidate must have excellent organizational and communication skills
- Candidate must have extensive typing experience
- Experience creating technical documentation
- Must be able to learn new technologies and quickly adapt to new environments
- Must have critical thinking skills and be able to solve complex problems
- Must be able to work in a fast pace environment with ability to multitask
- Must have capabilities of working onsite alone (with remote assistance as needed) and be able to be resourceful and self-sufficient.
Preferred
- 2+ year of Linux systems experience
- 2+ years of MAC OS experience
- 1+ years of Microsoft Azure Private Cloud Service experience
- 1+ years of Amazon Web Services experience
- Experience with Active Directory domain environments
- Experience working with security compliancy standards
- Experience with VoIP technology
- Technical Certifications (Microsoft, Apple, SonicWALL, AWS)
- Technical Certifications (Microsoft, Apple, SonicWALL, AWS)
Supervisory Responsibility
This position has no direct supervisory responsibilities of personnel but is expected to supervise work on the primary support board to ensure alignment with Corsica processes.
Work Environment
Work to be performed primarily out of the 11. E 22nd New York, NY location.
Travel
This position will require travel. Most travel will be regional. No overnight travel should be expected but is possible. Must have valid drivers license with clean driving history. Must have a vehicle.
Physical Demands
- Candidate should be able to lift 40 pounds
- Job will require sitting for long periods of time, and may occasionally require bending, lifting, and driving
Position Type / Expected Hours of Work
This is a full-time position for five, eight-hour days (40 hours total) per week. A one-hour lunch break is provided. Shift start times range from 6:00AM Eastern to 3:00PM Eastern. Position may require some on call availability for special projects or emergency outages.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Field Service Technician (L1) - NYC Area
Purpose
Corsica Technologies is looking for a Level 1 Field Service Technician that first and foremost will fit our culture, who possesses our Company Core Values, and is aligned with our company purpose. This position of Field Service Technician will be tasked to work with our Regional Field Service Manager to facilitate onsite customer service requests in an effort to providing our customers with the best IT Services possible as efficiently as possible.
As a Field Service Technician, responsibilities include:
- Provide onsite and remote end user support of customer systems
- Provide hardware support to Servers, workstations, and laptops
- Provide software support to various software platforms
- Communicate effectively with regional Field Service Manager and service coordinators as well as customer points of contacts and end users.
- Customer point of contact or end user training
- Maintain service software documentations and standards
- Maintain customer support documentations and ensure all needs meet Corsica Technologies standards
- Maintain real-time ticket notes via ticketing system for each scheduled service call
- Work with other technical group and engineers as required
- Additional Field Service team taskings as assigned by Regional Field Service Manager
- Training of team members on new technologies and customer Line of Business applications
- Ongoing educational training on new technologies
If you feel you are a strong candidate, we’d love to hear from you. Please complete the online application by following the prompts on the Careers page.
Qualified candidates must meet the following job requirements:
- Experience supporting Windows 7, 10; Windows Server 2008, 2012, 2016, 2019; MAC experience a plus
- Experience with Active Directory Management
- Experience with Group Policy Management
- Experience with Core networking disciplines such as DNS, DHCP
- Experience with Microsoft Cloud Solutions such as Office 365, Office 365 management, Exchange online, SharePoint online, and OneDrive Online
- Experience with desktop applications, including but not limited to, MS Office Suite, QuickBooks, VPN Access, Adobe, and customer line of business applications
- Experience with Peripheral devices such as printers, routers, firewalls, and network switches
- Experience with general networking to include Internet connections issues, VPN, DNS, DHCP, Router configurations
- Experience with tablets and mobile devices a plus
- Experience with VoIP technology and equipment a plus
- Self-sufficient troubleshooting with the ability to identify and ask for escalations support when needed
Education, Experience and Certifications
Additional details about the position and benefits are as follows:
Required
- 2+ years of professional IT experience
- 2+ years of working in desktop/laptop troubleshooting environment
- 2+ years of Windows 7/10 level technology experience
- 1+ years of Microsoft Cloud Solutions experience
- 1+ years of networking related skills
- Candidate must have excellent organizational and communication skills
- Candidate must have extensive typing experience
- Experience creating technical documentation
- Must be able to learn new technologies and quickly adapt to new environments
- Must have critical thinking skills and be able to solve complex problems
- Must be able to work in a fast pace environment with ability to multitask
- Must have capabilities of working onsite alone (with remote assistance as needed) and be able to be resourceful and self-sufficient.
Preferred
- 1+ year of Linux systems experience
- 1+ years of MAC OS experience
- 1+ years of Microsoft Azure Private Cloud Service experience
- 1+ years of Amazon Web Services experience
- Experience with Active Directory domain environments
- Experience working with security compliancy standards
- Experience with VoIP technology
- Technical Certifications (Microsoft, Apple, SonicWALL, AWS)
Supervisory Responsibility
This position has no direct supervisory responsibilities of personnel but is expected to supervise work on the primary support board to ensure alignment with Corsica processes.
Work Environment
Work to be performed primarily out of the 11. E 22nd New York, NY location.
Travel
This position will require travel. Most travel will be regional No overnight travel should be expected but is possible. Must have valid drivers license with clean driving history. Must have a vehicle.
Physical Demands
- Candidate should be able to lift 40 pounds
- Job will require sitting for long periods of time, and may occasionally require bending, lifting, and driving
Position Type / Expected Hours of Work
This is a full-time position for five, eight-hour days (40 hours total) per week. A one-hour lunch break is provided. Shift start times range from 6:00AM Eastern to 3:00PM Eastern. Position may require some on call availability for special projects or emergency outages.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Assistant Service Technician
The Assistant Service Technician is a full-time position based in our Headquarters office in Centreville, MD. This position is for weekdays (M-F) from 6 AM – 3 PM.
Applicants must have basic/entry-level technical experience, as this team member will assist with IT service requests from customers, in addition to serving at the initial point of contact for customers requesting support on weekends.
As a member of the Service Coordination Team, the Assistant Service Technician is also responsible for maintaining a good working relationship with our clients by providing initial response to customer requests that are submitted via phone, email and through the website.
That response may be direct assistance, or it may be to assist in routing the request to a more experienced HelpDesk or NOC Technician for assignment.
The Assistant Service Technician will also work cooperatively across departments within Corsica to ensure that customer needs are met in a timely, efficient and professional manner.
Responsibilities for this position include, but are not limited to:
- Serving as a first point of contact for customers submitting technical support requests on weekends.
- Providing direct assistance to customers who are in need of basic technical support.
- Transitioning higher-level technical requests to the master ticketing system, for assignment to appropriate HelpDesk or NOC Technician.
- Supporting customer needs by maintaining a line of communication as those issues are addressed and resolved.
- Clearly documenting reported issues in order to successfully transition the support ticket to the appropriate support team; this includes gathering all necessary and relevant information so that the assigned Technician has a clear picture of the issue.
- Accurate receipt of customer product orders (following standard processes).
- Assisting in any general office tasks as required and any tasks assigned to the Service Desk by Operations.
If you feel you are a strong candidate, we’d love to hear from you. Please complete the online application by following the prompts on the Careers page.
Qualified candidates must meet the following job requirements:
- Candidate must have entry-level technical skills/experience
- Candidate must have excellent organizational and communication skills
- Must have valid driver’s license with clean driving history
- High level of integrity and strong work ethic
- Collaborate and work well with a team
Additional details about the position and benefits are as follows:
- This is a full-time position based in our Centreville, MD office
- Work hours are typically Monday – Friday 6 AM – 3 PM, but may fluctuate as operations require.
- Personal, Holiday Leave
- Medical Benefits Available
- 401K Plan Benefits Available
- Employee Non-Compete & Non-Disclosure Agreement Required
- Corsica Technologies is an Equal Opportunity Employer
- Must have valid driver’s license with clean driving history
Tier 3 Automation Engineer
PURPOSE
Corsica Technologies is looking for an Automation Engineer that first and foremost will fit our culture, who possesses our Company Core Values, and is aligned with our company purpose. This position of Automation Engineer will be tasked to work with our solution toolset to identify, develop, and implement automation needs to reduce technician labor hours in an effort to providing our customers with the best IT Services possible as efficiently as possible.
As an Automation Engineer, responsibilities include:
- Identify and develop automated processes around resolution of system generated events/alerts for, but not limited to, anti-virus, anti-spam, backup management, patch management systems
- Development of automated software and system upgrade processes
- Development of automated proactive system maintenance for customers
- Escalated problem resolution
- Incident management process management
- Script drafting, testing and quality assurance testing
- Automation toolset management
- Maintain service software documentations and standards
- Work with other technical group and engineers as required
- Additional Tier 3 team taskings as assigned by Tier 3 Divisional Manager
- Training of team members on developed automation processes and deployment assistance
If you feel you are a strong candidate, we’d love to hear from you. Please complete the online application by following the prompts on the Careers page.
Qualified candidates must meet the following job requirements:
- Experience supporting Windows 7, 10; Windows Server 2008, 2012, 2016; MAC experience a plus
- Experience with MS Azure and Amazon Web Services
- Experience with scripting
- Experience with desktop and server imaging
- Experience with application deployments
- Project management skills to include design and testing estimations
Additional details about the position and benefits are as follows:
Education, Experience, and Certifications
Required
- 3+ years of professional IT experience or equivalent training
- 3+ years of Windows systems experience
- Candidate must have excellent organizational and communication skills
- Candidate must have extensive typing experience
- Experience with and extensive knowledge of Windows PowerShell
- Experience creating technical documentation
- Must be able to learn new technologies and quickly adapt to new environments
- Must have critical thinking skills and be able to solve complex problems
- Must be able to work in a fast pace environment with ability to multitask
Preferred
- 2+ year of Linux systems experience
- 2+ years of MAC OS experience
- Experience with web languages (PHP, HTML)
- Experience with software coding
- Bachelor’s degree or equivalent experience in IT related field
- Experience working with security compliancy standards
- Experience with VoIP technology
- Technical Certifications
- Experience with Solarwinds MSP Automation Manager
Supervisory Responsibility
This position has no direct supervisory responsibilities of personnel but is expected to supervise work on the primary support board to ensure alignment with Corsica processes.
Work Environment
Work to be performed primarily out of the 2977 4H Park Road corporate HQ location.
Travel
This position requires less than 1% travel. No overnight travel should be expected. Occasional project level onsite support may be required. Must have valid drivers license with clean driving history.
Physical Demands
- Candidate should be able to lift 20 pounds
- Job will require sitting for long periods of time, and may occasionally require bending, lifting, and driving
Position Type / Expected Hours of Work
This is a full-time position for five, eight-hour days (40 hours total) per week. A one-hour lunch break is provided. Shift start times range from 6:00AM Eastern to 3:00PM Eastern. Position may require some on call availability for special projects.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Account Manager - NYC
Corsica Tech is looking for a motivated Account Manager to join our growing Account Management Team.
This position will be reporting to our NYC Office, reporting to the Director of Account Management.
This team’s primary focus is providing superior customer service to our existing client base, while supporting their ongoing business needs. The customer’s assigned Account Manager is both their advocate and their first point of contact for any non-technical questions, issues or requests.
PURPOSE
The purpose of the Account Manager position is to maintain strong relationships with an assigned group of customers, so that they continue doing business with Corsica. The Account Manager serves as the internal advocate for the customer.
As an Account Manager, you will be responsible for:
- Managing and maintaining the overall customer relationship.
- Holding general business reviews with assigned customers.
- Maintaining regular communications with assigned customers on an ongoing basis, outside of the business review process.
- Managing select administrative aspects of assigned accounts. This includes PO updates, monthly billing reconciliation, reporting, and presenting quotes or SOW’s.
- Acting as the first point of contact for customers on all non-technical issues, requests, questions and concerns.
- Serving as the liaison between the customer and internal Corsica Resources or Departments.
If you feel you are a strong candidate, we’d love to hear from you. Please complete the online application by following the prompts on the Careers page.
Qualified candidates must meet the following job requirements:
- Excellent communication skills, both written and verbal
- Good interpersonal skills
- Good attention to detail with excellent organizational skills
- Ability to prioritize and manage multiple tasks at once
- Ability to work both independently and as part of a team
- Ability to think through challenges and offer solutions
- An understanding of and adherence to service excellence
- Ability to meet deadlines and work effectively in a fast-paced environment
- A polite, friendly and diplomatic manner
Additional details about the position and benefits are as follows:
Education, Experience, and Certifications
Required
- Bachelor’s degree in a business-related field and 5 years of related work experience
Preferred
- Experience with a Managed IT firm or IT industry knowledge or education
Supervisory Responsibility
This position has no direct supervisory responsibilities of personnel but is expected to supervise work on the primary support board to ensure alignment with Corsica processes.
Work Environment
In most cases, work will be performed in a climate-controlled office space.
Travel
This position requires local travel to client sites. No overnight travel should be expected.
Physical Demands
Job will require sitting for long periods of time, and may occasionally require bending, lifting, and driving.
Position Type / Expected Hours of Work
This is a full-time position for five, eight-hour days (40 hours total) per week. A one-hour lunch break is provided. Standard start time is 8:00AM.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Account Manager - MD Office
Corsica Tech is looking for a motivated Account Manager to join our growing Account Management Team.
This position will be reporting to our Centreville, MD Headquarters Office, working directly with the Director of Account Management.
This team’s primary focus is providing superior customer service to our existing client base, while supporting their ongoing business needs. The customer’s assigned Account Manager is both their advocate and their first point of contact for any non-technical questions, issues or requests.
PURPOSE
The purpose of the Account Manager position is to maintain strong relationships with an assigned group of customers, so that they continue doing business with Corsica. The Account Manager serves as the internal advocate for the customer.
As an Account Manager, you will be responsible for:
- Managing and maintaining the overall customer relationship.
- Holding general business reviews with assigned customers.
- Maintaining regular communications with assigned customers on an ongoing basis, outside of the business review process.
- Managing select administrative aspects of assigned accounts. This includes PO updates, monthly billing reconciliation, reporting, and presenting quotes or SOW’s.
- Acting as the first point of contact for customers on all non-technical issues, requests, questions and concerns.
- Serving as the liaison between the customer and internal Corsica Resources or Departments.
If you feel you are a strong candidate, we’d love to hear from you. Please complete the online application by following the prompts on the Careers page.
Qualified candidates must meet the following job requirements:
- Excellent communication skills, both written and verbal
- Good interpersonal skills
- Good attention to detail with excellent organizational skills
- Ability to prioritize and manage multiple tasks at once
- Ability to work both independently and as part of a team
- Ability to think through challenges and offer solutions
- An understanding of and adherence to service excellence
- Ability to meet deadlines and work effectively in a fast-paced environment
- A polite, friendly and diplomatic manner
Additional details about the position and benefits are as follows:
Education, Experience, and Certifications
Required
- Bachelor’s degree in a business-related field and 5 years of related work experience
Preferred
- Experience with a Managed IT firm or IT industry knowledge or education
Supervisory Responsibility
This position has no direct supervisory responsibilities of personnel but is expected to supervise work on the primary support board to ensure alignment with Corsica processes.
Work Environment
In most cases, work will be performed in a climate-controlled office space.
Travel
This position requires local travel to client sites. No overnight travel should be expected.
Physical Demands
Job will require sitting for long periods of time, and may occasionally require bending, lifting, and driving.
Position Type / Expected Hours of Work
This is a full-time position for five, eight-hour days (40 hours total) per week. A one-hour lunch break is provided. Standard start time is 8:00AM.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Outside Sales Account Executive - NYC
We are looking for a talented and competitive Outside Sales Account Executive who is motivated to achieve ambitious customer acquisition and growth goals, while also maintaining excellent relationships with existing customers.
This position is for our New York City office.
As an Outside Sales Account Executive you will be responsible for providing operational support of our prospects and clients including (but not limited to):
- Serving as a contributing member of the Sales Team
- Managing a sales pipeline
- Developing a good working relationship with our clients and client prospects
- Introducing our firm to, and establishing service contracts with new clients
- Serving as a liaison between clients and other Departments and Corsica team members
- Provide excellent customer service and recommendations to current customers
- Assisting in drafting quotes and purchase orders for customer approval as requested
- Resolving customer issues or concerns
- Working with customer and other team members in maintaining healthy account relationships
- Conducting regular account reviews of our accounts and communicating findings with customers
- Maintaining a consistent customer communication schedule
- Assisting our management staff with any assigned tasks as may be delegated
- Assisting in the presentation of project proposals to clients for IT or Web services as needed
If you feel you are a strong candidate, we’d love to hear from you. Please complete the online application by following the prompts on the Careers page.
Qualified candidates must meet the following job requirements:
- Demonstrated ability to qualify and convert prospects into new clients
- Success in negotiating opportunities involving multiple key decision makers
- Strong knowledge of sales principles, methods, practices, and techniques
- Able to build and maintain lasting relationships with customers
- Exceptional verbal communication and presentation skills
- Strong written communication skills
- Ability to show initiative and collaborate on process improvement within a team
- High level of integrity and work ethic
- Experience with customer relationship management
Additional details about the position and benefits are as follows:
- Permanent full-time position
- Base salary with commission and incentives
- Hours are typically from 8:00am to 5:00pm
- Local travel required to attend frequent client and prospect meetings
- Paid Personal, Holiday Leave
- Medical Benefits Available
- 401K Plan Benefits Available
- Employee Non-Compete & Non-Disclosure Agreement Required
- Corsica Technologies is an Equal Opportunity Employer
Outside Sales Account Executive - Baltimore Area
We are looking for a talented and competitive Outside Sales Account Executive who is motivated to achieve ambitious customer acquisition and growth goals, while also maintaining excellent relationships with existing customers.
This position is for our Maryland office, covering Baltimore and the surrounding areas.
As an Outside Sales Account Executive you will be responsible for providing operational support of our prospects and clients including (but not limited to):
- Serving as a contributing member of the Sales Team
- Managing a sales pipeline
- Developing a good working relationship with our clients and client prospects
- Introducing our firm to, and establishing service contracts with new clients
- Serving as a liaison between clients and other Departments and Corsica team members
- Provide excellent customer service and recommendations to current customers
- Assisting in drafting quotes and purchase orders for customer approval as requested
- Resolving customer issues or concerns
- Working with customer and other team members in maintaining healthy account relationships
- Conducting regular account reviews of our accounts and communicating findings with customers
- Maintaining a consistent customer communication schedule
- Assisting our management staff with any assigned tasks as may be delegated
- Assisting in the presentation of project proposals to clients for IT or Web services as needed
If you feel you are a strong candidate, we’d love to hear from you. Please complete the online application by following the prompts on the Careers page.
Qualified candidates must meet the following job requirements:
- Demonstrated ability to qualify and convert prospects into new clients
- Success in negotiating opportunities involving multiple key decision makers
- Strong knowledge of sales principles, methods, practices, and techniques
- Able to build and maintain lasting relationships with customers
- Exceptional verbal communication and presentation skills
- Strong written communication skills
- Ability to show initiative and collaborate on process improvement within a team
- High level of integrity and work ethic
- Experience with customer relationship management
Additional details about the position and benefits are as follows:
- Permanent full-time position
- Base salary with commission and incentives
- Hours are typically from 8:00am to 5:00pm
- Local travel required to attend frequent client and prospect meetings
- Paid Personal, Holiday Leave
- Medical Benefits Available
- 401K Plan Benefits Available
- Employee Non-Compete & Non-Disclosure Agreement Required
- Corsica Technologies is an Equal Opportunity Employer
Outside Sales Account Executive - D.C. Area
We are looking for a talented and competitive Outside Sales Account Executive who is motivated to achieve ambitious customer acquisition and growth goals, while also maintaining excellent relationships with existing customers.
This position is for our Maryland office, covering Washington, D.C. and the surrounding areas.
As an Outside Sales Account Executive you will be responsible for providing operational support of our prospects and clients including (but not limited to):
- Serving as a contributing member of the Sales Team
- Managing a sales pipeline
- Developing a good working relationship with our clients and client prospects
- Introducing our firm to, and establishing service contracts with new clients
- Serving as a liaison between clients and other Departments and Corsica team members
- Provide excellent customer service and recommendations to current customers
- Assisting in drafting quotes and purchase orders for customer approval as requested
- Resolving customer issues or concerns
- Working with customer and other team members in maintaining healthy account relationships
- Conducting regular account reviews of our accounts and communicating findings with customers
- Maintaining a consistent customer communication schedule
- Assisting our management staff with any assigned tasks as may be delegated
- Assisting in the presentation of project proposals to clients for IT or Web services as needed
If you feel you are a strong candidate, we’d love to hear from you. Please complete the online application by following the prompts on the Careers page.
Qualified candidates must meet the following job requirements:
- Demonstrated ability to qualify and convert prospects into new clients
- Success in negotiating opportunities involving multiple key decision makers
- Strong knowledge of sales principles, methods, practices, and techniques
- Able to build and maintain lasting relationships with customers
- Exceptional verbal communication and presentation skills
- Strong written communication skills
- Ability to show initiative and collaborate on process improvement within a team
- High level of integrity and work ethic
- Experience with customer relationship management
Additional details about the position and benefits are as follows:
- Permanent full-time position
- Base salary with commission and incentives
- Hours are typically from 8:00am to 5:00pm
- Local travel required to attend frequent client and prospect meetings
- Paid Personal, Holiday Leave
- Medical Benefits Available
- 401K Plan Benefits Available
- Employee Non-Compete & Non-Disclosure Agreement Required
- Corsica Technologies is an Equal Opportunity Employer
Outside Sales Account Executive - Eastern Shore
We are looking for a talented and competitive Outside Sales Account Executive who is motivated to achieve ambitious customer acquisition and growth goals, while also maintaining excellent relationships with existing customers.
This position is for our Maryland office, covering the Eastern Shore region.
As an Outside Sales Account Executive you will be responsible for providing operational support of our prospects and clients including (but not limited to):
- Serving as a contributing member of the Sales Team
- Managing a sales pipeline
- Developing a good working relationship with our clients and client prospects
- Introducing our firm to, and establishing service contracts with new clients
- Serving as a liaison between clients and other Departments and Corsica team members
- Provide excellent customer service and recommendations to current customers
- Assisting in drafting quotes and purchase orders for customer approval as requested
- Resolving customer issues or concerns
- Working with customer and other team members in maintaining healthy account relationships
- Conducting regular account reviews of our accounts and communicating findings with customers
- Maintaining a consistent customer communication schedule
- Assisting our management staff with any assigned tasks as may be delegated
- Assisting in the presentation of project proposals to clients for IT or Web services as needed
If you feel you are a strong candidate, we’d love to hear from you. Please complete the online application by following the prompts on the Careers page.
Qualified candidates must meet the following job requirements:
- Demonstrated ability to qualify and convert prospects into new clients
- Success in negotiating opportunities involving multiple key decision makers
- Strong knowledge of sales principles, methods, practices, and techniques
- Able to build and maintain lasting relationships with customers
- Exceptional verbal communication and presentation skills
- Strong written communication skills
- Ability to show initiative and collaborate on process improvement within a team
- High level of integrity and work ethic
- Experience with customer relationship management
Additional details about the position and benefits are as follows:
- Permanent full-time position
- Base salary with commission and incentives
- Hours are typically from 8:00am to 5:00pm
- Local travel required to attend frequent client and prospect meetings
- Paid Personal, Holiday Leave
- Medical Benefits Available
- 401K Plan Benefits Available
- Employee Non-Compete & Non-Disclosure Agreement Required
- Corsica Technologies is an Equal Opportunity Employer
