As a Corsica Field Service Technician, you’ll join our Service Team providing level 2 and 3 tech support to our customers at their location, and over the phone or Internet. Additionally, you will work and communicate with other Technicians within Corsica Technologies to ensure that our customer needs are met in a timely, efficient, and professional manner.

This is a full-time position reporting in to our MD Headquarters Office, with on-site visits to customers in the surrounding area as needed. 

As a member of Field Services Team, the Field Service/On-Site Technician is also responsible for maintaining a good working relationship with our clients by providing high quality support to customers both on-site and remotely.  

Responsibilities for this position include, but are not limited to:

• Servicing customers as assigned by the service ticket schedule
• Supporting customer needs and maintaining a line of communication as those issues are addressed and resolved
• Performing regular systems maintenance
• Troubleshooting and resolving issues with IT systems
• Supporting systems’ general functions along with anti-virus, backup, anti-spam and patch software and upgrades
• Properly documenting on-site visits and completing ticket notes, as per the established SOP’s
• Any and all tasks assigned to the Field Services Team, as required by Operations

This is a great opportunity for a Technician with existing experience looking to work with a team of professionals and learn new IT skills.

If you feel you are a strong candidate, we’d love to hear from you.  Please complete the online application by following the prompts on the Careers page.

The Assistant Service Technician is a full-time position based in our Headquarters office in Centreville, MD. This position is for weekdays (M-F) from 6 AM – 3 PM.

Applicants must have basic/entry-level technical experience, as this team member will assist with IT service requests from customers, in addition to serving at the initial point of contact for customers requesting support on weekends.

As a member of the Service Coordination Team, the Assistant Service Technician is also responsible for maintaining a good working relationship with our clients by providing initial response to customer requests that are submitted via phone, email and through the website.  

That response may be direct assistance, or it may be to assist in routing the request to a more experienced HelpDesk or NOC Technician for assignment.

The Assistant Service Technician will also work cooperatively across departments within Corsica to ensure that customer needs are met in a timely, efficient and professional manner.

Responsibilities for this position include, but are not limited to:

• Serving as a first point of contact for customers submitting technical support requests on weekends.
• Providing direct assistance to customers who are in need of basic technical support.
• Transitioning higher-level technical requests to the master ticketing system, for assignment to appropriate HelpDesk or NOC Technician.
• Supporting customer needs by maintaining a line of communication as those issues are addressed and resolved.
• Clearly documenting reported issues in order to successfully transition the support ticket to the appropriate support team; this includes gathering all necessary and relevant information so that the assigned Technician has a clear picture of the issue.
• Accurate receipt of customer product orders (following standard processes). 
• Assisting in any general office tasks as required and any tasks assigned to the Service Desk by Operations.

If you feel you are a strong candidate, we’d love to hear from you.  Please complete the online application by following the prompts on the Careers page.

Corsica Tech is looking for a NOC Assistant to cover our 6A – 6P Weekend Shift.  This position works out of our Headquarters office in Centreville, MD.

The Network Operations Center (NOC) Assistant is responsible for maintaining a strong working relationship with all Corsica Technologies clients by providing Level 1 tech support to both customers and customer systems.

As a member of the NOC Team, the NOC Assistant will also work cooperatively across departments within Corsica to ensure that customer needs are met in a timely, efficient and professional manner.

Responsibilities for this position include, but are not limited to:

• Servicing customer needs and maintaining an open line of communication as those account issues are addressed through to resolution
• Performing proactive system maintenance for customers
• IT issue resolution that adheres to Corsica’s standard operating procedures around communication, documentation and customer reporting
• General system support, including the deployment of anti-virus and anti-spam software, backups management, patch management and software and operating system upgrades
• Completing any tasks assigned to the NOC team, as required by Operations

If you feel you are a strong candidate, we’d love to hear from you.  Please complete the online application by following the prompts on the Careers page.

Corsica Tech is looking for a NOC Assistant to cover our 6P – 6A Weekend Shift.  This position works out of our Headquarters office in Centreville, MD.

The Network Operations Center (NOC) Assistant is responsible for maintaining a strong working relationship with all Corsica Technologies clients by providing Level 1 tech support to both customers and customer systems.

As a member of the NOC Team, the NOC Assistant will also work cooperatively across departments within Corsica to ensure that customer needs are met in a timely, efficient and professional manner.

Responsibilities for this position include, but are not limited to:

• Servicing customer needs and maintaining an open line of communication as those account issues are addressed through to resolution
• Performing proactive system maintenance for customers
• IT issue resolution that adheres to Corsica’s standard operating procedures around communication, documentation and customer reporting
• General system support, including the deployment of anti-virus and anti-spam software, backups management, patch management and software and operating system upgrades
• Completing any tasks assigned to the NOC team, as required by Operations

If you feel you are a strong candidate, we’d love to hear from you.  Please complete the online application by following the prompts on the Careers page.

Corsica Tech is looking for a motivated Help Desk Technician to join our growing HD Team, based out of our Headquarters office in Centreville, MD.

This team’s primary focus is providing a customer’s end-users with the best possible IT service and support, as efficiently as possible.

As a Help Desk Technician, you will be responsible for developing a good working relationship with our clients.   As a member of our Helpdesk Team, you will be providing level 1 and level 2 tech support to our customers over the phone or internet. You will also be working and communicating with other teams within the company to ensure that the customer’s needs are met in a timely, efficient and professional manner.

As a HD Tech, your responsibilities include (but are not limited to):

• Servicing customers remotely as assigned by the service ticket schedule
• Supporting customer needs and maintaining a line of communication as those issues are resolved or addressed
• Performing systems maintenance
• Resolving issues with IT systems
• Supporting systems general function along with antivirus, backup, anti-spam, and patch software upgrades
• Any tasks assigned to the helpdesk service team as required by Operations

If you feel you are a strong candidate, we’d love to hear from you.  Please complete the online application by following the prompts on the Careers page.

Corsica Tech is looking for a motivated Customer Success Representative (CSR) to join our growing Account Management Team.

This position will be reporting to our Centreville, MD Headquarters Office, working directly with the Director of Account Management.

This team’s primary focus is providing superior customer service to our existing client base, while supporting their ongoing business needs.  The customer’s assigned CSR is both their advocate and their first point of contact for any non-technical questions, issues or requests.

As a CSR, you will be responsible for providing operational support to clients, which includes (but is not limited to):

• Serving as a collaborative and contributing member of the Account Management Team
• Serving as the first point of contact for customers for non-technical questions, concerns, issues, etc.
• Developing positive working relationships with clients and prospective clients
• Assisting with customer onboardings
• Providing timely service and support as needed on all customer accounts
• Creating quotes and purchase orders for customer approval
• Resolving customer issues or concerns, escalating issues to other Corsica team members when necessary for resolution
• Maintaining healthy account relationships by operating as the go-to resource for the customer, and the internal point person that manages internal deliverables on a customer’s systems, reports, projects, issue resolution, etc.
• Performing regular account reviews of our accounts and communicating findings with customers in a timely fashion
• Maintaining a consistent customer communication schedule, and assisting our management staff with any assigned tasks as may be delegated.

If you feel you are a strong candidate, we’d love to hear from you.  Please complete the online application by following the prompts on the Careers page.

Corsica Tech is looking for a NOC Shift Technician to cover our 10 PM to 7AM Weekday Shift.  This position works out of our Headquarters office in Centreville, MD.

As a NOC Shift Technician, you will be responsible for maintaining good working relationships with our clients as a member of our NOC Team, and providing level 1 & 2 Tech Support to our customers over the phone or Internet.

Responsibilities for this position include, but are not limited to:

• Servicing our monitoring and reporting system
• Responding to monitoring system alerts and tickets
• Servicing tickets of a systems administration level
• Supporting other Teams as needed
• Reporting issues to customers and maintaining a line of communication as those issues are resolved
• Developing and supporting procedures for systems maintenance
• Resolving issues with systems
• Administering systems’ antivirus, backup, anti-spam, and patch software and upgrades
• Any tasks assigned to the NOC team as required by operations

Additionally, the NOC Shift Technician will work and communicate with other teams within Corsica Technologies to ensure that our customer needs are met in a timely, efficient and professional manner.

If you feel you are a strong candidate, we’d love to hear from you.  Please complete the online application by following the prompts on the Careers page.

We are looking for a talented and competitive Outside Sales Account Executive who is motivated to achieve ambitious customer acquisition and growth goals, while also maintaining excellent relationships with existing customers. 

This position is for our New York City office.

As an Outside Sales Account Executive you will be responsible for providing operational support of our prospects and clients including (but not limited to):

• Serving as a contributing member of the Sales Team
• Managing a sales pipeline
• Developing a good working relationship with our clients and client prospects
• Introducing our firm to, and establishing service contracts with new clients
• Serving as a liaison between clients and other Departments and Corsica team members
• Provide excellent customer service and recommendations to current customers
• Assisting in drafting quotes and purchase orders for customer approval as requested
• Resolving customer issues or concerns
• Working with customer and other team members in maintaining healthy account relationships
• Conducting regular account reviews of our accounts and communicating findings with customers
• Maintaining a consistent customer communication schedule
• Assisting our management staff with any assigned tasks as may be delegated
• Assisting in the presentation of project proposals to clients for IT or Web services as needed

If you feel you are a strong candidate, we’d love to hear from you.  Please complete the online application by following the prompts on the Careers page.

We are looking for a talented and competitive Outside Sales Account Executive who is motivated to achieve ambitious customer acquisition and growth goals, while also maintaining excellent relationships with existing customers. 

This position is for our Maryland office, covering Baltimore and the surrounding areas.

As an Outside Sales Account Executive you will be responsible for providing operational support of our prospects and clients including (but not limited to):

• Serving as a contributing member of the Sales Team
• Managing a sales pipeline
• Developing a good working relationship with our clients and client prospects
• Introducing our firm to, and establishing service contracts with new clients
• Serving as a liaison between clients and other Departments and Corsica team members
• Provide excellent customer service and recommendations to current customers
• Assisting in drafting quotes and purchase orders for customer approval as requested
• Resolving customer issues or concerns
• Working with customer and other team members in maintaining healthy account relationships
• Conducting regular account reviews of our accounts and communicating findings with customers
• Maintaining a consistent customer communication schedule
• Assisting our management staff with any assigned tasks as may be delegated
• Assisting in the presentation of project proposals to clients for IT or Web services as needed

If you feel you are a strong candidate, we’d love to hear from you.  Please complete the online application by following the prompts on the Careers page.

We are looking for a talented and competitive Outside Sales Account Executive who is motivated to achieve ambitious customer acquisition and growth goals, while also maintaining excellent relationships with existing customers. 

This position is for our Maryland office, covering Washington, D.C. and the surrounding areas.

As an Outside Sales Account Executive you will be responsible for providing operational support of our prospects and clients including (but not limited to):

• Serving as a contributing member of the Sales Team
• Managing a sales pipeline
• Developing a good working relationship with our clients and client prospects
• Introducing our firm to, and establishing service contracts with new clients
• Serving as a liaison between clients and other Departments and Corsica team members
• Provide excellent customer service and recommendations to current customers
• Assisting in drafting quotes and purchase orders for customer approval as requested
• Resolving customer issues or concerns
• Working with customer and other team members in maintaining healthy account relationships
• Conducting regular account reviews of our accounts and communicating findings with customers
• Maintaining a consistent customer communication schedule
• Assisting our management staff with any assigned tasks as may be delegated
• Assisting in the presentation of project proposals to clients for IT or Web services as needed

If you feel you are a strong candidate, we’d love to hear from you.  Please complete the online application by following the prompts on the Careers page.

We are looking for a talented and competitive Outside Sales Account Executive who is motivated to achieve ambitious customer acquisition and growth goals, while also maintaining excellent relationships with existing customers. 

This position is for our Maryland office, covering the Eastern Shore region.

As an Outside Sales Account Executive you will be responsible for providing operational support of our prospects and clients including (but not limited to):

• Serving as a contributing member of the Sales Team
• Managing a sales pipeline
• Developing a good working relationship with our clients and client prospects
• Introducing our firm to, and establishing service contracts with new clients
• Serving as a liaison between clients and other Departments and Corsica team members
• Provide excellent customer service and recommendations to current customers
• Assisting in drafting quotes and purchase orders for customer approval as requested
• Resolving customer issues or concerns
• Working with customer and other team members in maintaining healthy account relationships
• Conducting regular account reviews of our accounts and communicating findings with customers
• Maintaining a consistent customer communication schedule
• Assisting our management staff with any assigned tasks as may be delegated
• Assisting in the presentation of project proposals to clients for IT or Web services as needed

If you feel you are a strong candidate, we’d love to hear from you.  Please complete the online application by following the prompts on the Careers page.