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Is your old phone system holding you back? Give your employees and customers the effortless calling they deserve with a managed VoIP solution.
Is your old phone system holding you back? Give your employees and customers the effortless calling they deserve with a managed VoIP solution.
VoIP (voice over internet protocol) is a next-generation managed phone service technology that transmits phone calls over the internet rather than using traditional telephone infrastructure. VoIP solves some of the challenges associated with older technology, providing greater flexibility and reliability—plus user-friendly features.
VoIP is the leading choice when a company replaces an aging phone system. The technology has evolved by leaps and bounds, and the market now offers incredible flexibility and feature sets.
But not every company can manage their new system on their own. That’s why VoIP managed service providers exist—like Corsica Technologies.
Say goodbye to expensive hardware and upgrades that break the bank. Modern VoIP solutions like calling in Microsoft Teams are more scalable, affordable, and flexible than older VoIP systems or traditional phone technology. You get:
Legacy business phone technology often requires a significant investment in onsite PBX (private branch exchange) hardware. This equipment facilitates in-network dialing directly to an extension. Typically, it also handles routing calls into and out of the organization’s phone network.
PBX hardware, installation, and maintenance are incredibly expensive. In contrast, VoIP systems are cheaper—both in setup and maintenance—because they reuse existing network hardware, sending and receiving phone data side-by-side with internet data over infrastructure that you’re already using.
Traditional phone technology makes it hard to add more lines, whether temporarily or permanently. You’ll need someone to run physical cabling, you’ll have to lease more lines, and you’ll have to buy more hardware.
With a managed VoIP system, adding new lines is much simpler and cheaper since everything is virtualized. Your managed service provider simply configures your VoIP solution to add new lines and connects those new phones. Now you’re ready to bring on those new team members—or meet that spike in seasonal demand.
VoIP calls are crisp and clear with high-definition audio. They sound less like traditional phone calls and more like high-quality audio in a video call.
A VoIP phone number isn’t tied to a physical phone line. This makes VoIP the ideal solution for today’s remote-first workforce.
Since a VoIP number isn’t tied to a physical line, this also makes it incredibly easy to move desk phones around as needed in a physical office—either within the office, or between offices, if you’re relocating or have several branches.
This is especially true for team members who travel frequently or remote employees. A VoIP application on a mobile phone allows your team member to answer their work phone from their personal mobile device—while traveling anywhere with a reliable internet connection. The best part? There’s no need for a VPN connection to take that call on your mobile.
With traditional phone technology, conference calling is complicated—and expensive. You have to have special hardware that can bridge multiple calls together, and there’s always some kind of technical difficulty that delays the meeting.
VoIP, on the other hand, is “conference native.” The technology supports bridging multiple calls by default—with no reliability issues other than the quality of the internet connection.
If you’re a local business interacting with clients in another state, VoIP gives you the option to have an area code that matches the area code of those clients. This can help reinforce your relationship and the perception that clients have of you. This is especially helpful if you’re a virtual business that’s targeting specific locations or regions.
VoIP solutions typically include features like voicemail transcription, which turns a spoken voicemail into an email message, and forwarding, which allows you to pass a voicemail on to a colleague with a few clicks. This is far simpler than interacting with voicemail in a traditional business phone system.
Even the simplest VoIP systems need support and maintenance. If your IT team has their hands full with day-to-day activities, then managed VoIP services are the answer. You get a team of experts maintaining, supporting, and updating your system–so your team can focus on your core business.
Since VoIP depends on your internet connectivity, your team will have the best VoIP experience if your network is optimized. If your corporate internet connection is spotty or unreliable, it’s worth addressing that connectivity problem either before your VoIP implementation, or as part of the same project. Not only will this improve your VoIP functionality—it will make your team more productive and less frustrated as they perform essential work.
Like any system, a VoIP solution does require maintenance. If you have the resources, you may be able to hire an internal team to manage your VoIP system. However, in most cases, that isn’t feasible—or even necessary. It’s rare for a VoIP system to require full-time internal resources. Most companies find the best value in hiring a VoIP managed services provider (like Corsica Technologies) who handles systems for multiple clients. You’ll get even more cost savings if you launch VoIP as part of a managed IT services package.
Switching from old-fashioned phones to VoIP is a form of digital transformation. Any time you’re modernizing your business, you want to help your team make the transition. That means involving team members early in the process, fielding feedback, and adjusting the plan accordingly.
After launch, you’ll want to provide the necessary training and support so everyone can hit the ground running. This is an often-overlooked component in a VoIP rollout, and a managed service provider can help you get this right.
Absolutely! VoIP offers a lower cost of entry and, typically, a lower cost per call than traditional telephone technology. Whether you’re a small business, midmarket, or enterprise, VoIP offers tons of benefits that you can’t get any other way.
Yes! A business VoIP solution comes with real phone numbers. The difference is lies in how the call is handled from a technological perspective.
The only notable disadvantage of VoIP is the fact that it depends on your network connection. If you have unreliable internet at your organization, that will impact your VoIP experience. However, if that’s the case, you probably have bigger issues related to connectivity and productivity. Solving those issues will also eliminate the (potential) disadvantage of VoIP.
Yes, as long as the VoIP service provider supports SMS or MMS.
Like any internet-connected system, a VoIP solution comes with potential cybersecurity vulnerabilities that must be mitigated. This is one of the strongest reasons to use a VoIP managed services provider who also handles cybersecurity—like Corsica Technologies. Our experts ensure that your VoIP system is secure and up to date, so you can leverage the benefits of VoIP with minimal security risk.
Potentially! On a mobile device, you’ll need to install the relevant VoIP app and log in with the appropriate credentials. Likewise, on a desktop device, you’ll need to install the proper software and log in. Once those hurdles have been passed, you can make and receive calls on that device. It’s incredibly flexible.
Contact us today to see how Corsica’s Managed VoIP Services can solve your challenges.