Legacy business phone technology often requires a significant investment in onsite PBX (private branch exchange) hardware. This equipment facilitates in-network dialing directly to an extension. Typically, it also handles routing calls into and out of the organization’s phone network.

PBX hardware, installation, and maintenance are incredibly expensive. In contrast, VoIP systems are cheaper—both in setup and maintenance—because they reuse existing network hardware, sending and receiving phone data side-by-side with internet data over infrastructure that you’re already using.

Traditional phone technology makes it hard to add more lines, whether temporarily or permanently. You’ll need someone to run physical cabling, you’ll have to lease more lines, and you’ll have to buy more hardware.

With a managed VoIP system, adding new lines is much simpler and cheaper since everything is virtualized. Your managed service provider simply configures your VoIP solution to add new lines and connects those new phones. Now you’re ready to bring on those new team members—or meet that spike in seasonal demand.

VoIP calls are crisp and clear with high-definition audio. They sound less like traditional phone calls and more like high-quality audio in a video call.

A VoIP phone number isn’t tied to a physical phone line. This makes VoIP the ideal solution for today’s remote-first workforce.

Since a VoIP number isn’t tied to a physical line, this also makes it incredibly easy to move desk phones around as needed in a physical office—either within the office, or between offices, if you’re relocating or have several branches.

This is especially true for team members who travel frequently or remote employees. A VoIP application on a mobile phone allows your team member to answer their work phone from their personal mobile device—while traveling anywhere with a reliable internet connection. The best part? There’s no need for a VPN connection to take that call on your mobile.